FAQs
Q: I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3 - 7 business days of processing and production time for your order to ship out.
U.S orders will be shipped via USPS & FedEx and International Orders will be shipped depending on the fulfillment center the product is shipped from.
- Average transit times to the United States: 5 - 20 Business days
- Average transit times to International: 17 - 45 Business days
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
Q: WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.
Q: CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email CustomerService@FiveStarFest.Com. All you need to do is send us an email with the subject line "CANCEL".
Q: I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at CustomerService@FiveStarFest.Com. If the address is wrong, we can correct this within 24 hours.
Q: MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
Q: IT SAYS MY ADDRESS IS NOT FOUND!
A: We ship using the United States Post Office. If you have a PO box and do not get mail at your physical address, you should use the PO box. The verification can be tricky on specific abbreviations as well. USPS.com "find zip code" can help you find your specific abbreviations and how USPS verifies your address.
Q: I DON'T UNDERSTAND YOUR SIZING CHART.
A: If you lay out flat a shirt you own now that is comfortable and measure across at the bottom of the sleeves from armpit to armpit, you should be able to find something very close on our chart that will work for you. Remember, the measurements in the chart are for the shirt, not the person that is meant to wear it.
Q: HOW DO I RETURN OR EXCHANGE MY CLOTHING, LINEN, OR OTHER CUSTOM PRINTED PRODUCT?
A: Please Email us at CustomerService@FiveStarFest.Com and let us know what the problem is! We will work with you to correct the issue. Please remember, our shirts, hoodies, and other custom printed products are just that, custom printed. Once printed, we cannot un-print them or return them to stock. So, we will work to ensure you are satisfied with your purchase!
If a refund is determined to be warranted, we will process a refund for the original price of the custom printed product as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. If you would like to make an exchange, please make sure to include payment information for return shipping. (Either an email linked to PayPal or card information.)
Q: HOW LONG DOES PRINTING USUALLY TAKE?
A: Printing times can vary, depending on the product itself. Currently we are printing most products in 24-72 hours. This time may be higher in the lead up to special holidays like Christmas.
Q: WHY IS THERE A FAINT OUTLINE AROUND THE CUSTOM DESIGN ON MY CLOTHING OR LINEN?
A: This is normal for clothing or linen items. Some shirts are pre-treated prior to printing. Don't worry, it will disappear the first time you wash the item.
Q: YOU MADE A MISTAKE ON MY ORDER. HOW DO I NOTIFY YOU, AND WILL YOU FIX IT?
A: We are very sorry. It doesn't happen often, but nobody's perfect. Email us at CustomerService@FiveStarFest.Com and we'll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.
We have a large assortment of products not stocked in house. When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once; they are on the way :)
If we still haven't managed to answer your question please feel free to contact us at CustomerService@FiveStarFest.Com, and we will do our best to reply within 24 hours :)